Artkery Privacy Policy

Artkery is committed to protecting the privacy of its customers and complies with the Personal Information Protection Act and other applicable laws. This policy outlines the methods of collection, processing, and protection of personal data collected through Artkery’s services (hereinafter referred to as "Services") and informs data subjects of their rights and obligations.

1. Purpose of Collecting and Using Personal Information

Artkery collects personal information for the following purposes to provide and improve services and ensure a secure transactional environment:

  • Identity verification for account registration and service provision
  • Processing payments and settlements
  • Providing transaction-related services such as shipping, returns, and exchanges
  • Enhancing services and offering personalized content
  • Complying with legal obligations and handling customer inquiries

2. Categories of Personal Information Collected

Artkery collects the following personal information to facilitate its services and operations:

  • [Mandatory] Name, email address, password, and contact details
  • [Optional] Date of birth, gender, and profile picture
  • [Transaction-related] Address, payment information (e.g., credit card issuer, bank account details), and shipping information (e.g., recipient name, delivery address, contact details)
  • [Seller-related] Business information (e.g., business registration number, company name, representative name, business address), and banking information (e.g., account holder’s name, account number, financial institution)
  • [Automatically Collected] Device information, IP address, cookies, access logs, and service usage history*

*Service Usage History: Includes data automatically generated or transmitted during service use, such as:

  • User-generated and shared content (e.g., text, images, videos, audio)
  • Search terms entered by users
  • Access logs and visit history
  • Records of unauthorized or improper service use
  • Location information (if location-based services are used)
For example, messages exchanged between users are transmitted through Artkery servers, during which details such as recipient information, data format, and timestamps are recorded.

3. Disclosure of Personal Information

Artkery does not disclose personal information to third parties without the user’s consent, except in the following cases:

  • Providing information to couriers or sellers for transaction purposes (e.g., delivery address, recipient contact details)
  • Compliance with legal requirements, such as requests from law enforcement authorities
  • Explicit consent provided by the user

4. Retention and Processing Period

Personal data is retained only for as long as necessary to fulfill its purposes or as required by law. The retention periods for key records are as follows:

  • Records of contracts or cancellations: 5 years
  • Payment and supply of goods or services: 5 years
  • Consumer complaints or dispute resolution: 3 years

5. Rights of Data Subjects

Data subjects have the following rights regarding their personal information:

  • Request access to and modification of personal data
  • Request cessation of processing or deletion of personal data
  • Withdraw consent to the collection and use of personal data
These rights can be exercised through the customer support center or account settings menu.

6. GDPR Compliance

Artkery complies with the General Data Protection Regulation (GDPR) and relevant EU member state laws when providing services to users within the European Union (EU). This includes:

  • Processing data only for the purposes specified and with user consent
  • Allowing data portability and objection to processing
  • Providing users with the right to file complaints with data protection authorities
  • Enabling withdrawal of consent at any time

8. Policy Updates

This policy takes effect on its implementation date and will be updated with prior notice (at least 7 days in advance, or 30 days for significant changes).